How we do things

Employee engagement is key to building a motivated, committed, healthy and high-performing workforce

Employee engagement is not a static state, it ebbs and flows. Research has shown it can change on a daily basis depending on peoples’ experiences. Full census organisational surveys are important for gathering a detailed picture of staff opinions about their working lives, however they provide one snap-shot in time and do not provide insight into how levels of staff satisfaction, commitment and motivation change over the course of a year. That’s where our continuous listening approach comes in.

Our team are highly experienced in the areas of business psychology, research methods, analytics and project management – the perfect ingredients in order to help our clients to effectively measure and improve their employee engagement.

Three principles that we hold dear to make sure what we do adds value:

1. We treat the engagement survey as an engaging activity in itself.
2. We make the survey process simple, quick and easy for our clients so that you can focus on making the improvements that will help your company succeed.
3. We cut through the detail of the survey results to help you to see the big picture and key messages; we create reports that provide insight, not just data.

What drives employee engagement?

In order to find out why employees are more or less engaged, we need to measure the common drivers of engagement. Our own research data gathered over decades, and the wealth of academic research, have informed our concept of the relationship between a range of factors that affect employees’ attitudes, behaviour and overall performance. ​​

Leadership feeds into both the culture and the climate of an organisation (how an organisation does things, and what it feels like to be part of it). Cumulatively, leadership, culture and climate have an impact on employee engagement, which itself directly affects productivity.​​

We design engagement questionnaires using our database of externally benchmarked questions, as well as designing bespoke items for our clients. Our survey platform performs a key driver analysis on survey data in order to show which aspects of working life at a particular organisation are most important to staff and, therefore, are most likely to drive engagement. This ensures that organisations can focus their follow-up actions on the areas where improvements are likely to have the biggest impact.